Please use this form to request a replacement PayPoint card only. If you want to set up a new Payment Plan or amend an existing one, please go to this form.
Have you considered setting up a Direct Debit?
By setting up a Direct Debit, you can pay your bill hassle free by instalments spread across the year, with the added benefit of payment protection. Learn more about the Direct Debit scheme.
Find out what information you need to complete this form
To complete this form you will need to provide your:
- Thames Water account number (printed at the top of your bill)
- Full name, daytime contact number, email address and account address