tw live
1/3

High demand for water during heatwave in Slough

Last updated.

The hot weather means we’re seeing a huge increase in demand for water across our entire area.

We’re currently supplying customers with an additional 450 million litres every day – this is 17% more than normal.

We are sorry to those customers who have experienced low pressure in SL postcodes over the weekend and into this morning. We’re working hard to increase the pressure in this area, wherever possible.

The hot weather means we’re seeing a huge increase in demand for water across our entire area. As a result of the amount of water being used, some areas are experiencing low water pressure – particularly at peak times. This is because water cannot travel around the network quickly enough.

Over the last few days, we’ve seen the highest ever water usage across Slough, Wycombe and Aylesbury. We’re doing everything we can to meet this extra demand, but we need your help.

We’re asking all our customers to save as much water as possible. This includes not using hoses or sprinklers so there is enough to go around and keep water coming out of everyone’s taps.

Low Pressure

Last updated.

We’re sorry to any customers who experienced low pressure or no water in the GU6 postcode over the weekend and into this morning. 

The hot weather means we’re seeing a huge increase in demand for water in the area. As a result of the amount of water being used, some areas are experiencing low water pressure – particularly at peak times, like first thing in the morning. This is because water cannot travel around the network quickly enough.

We’re really sorry for any inconvenience this caused and we will continue to work hard to improve the situation over the coming days. In the meantime, we would appreciate your help in continuing to use water wisely as this will help us to get our local network back to normal faster.

 
You can also get updates via our Twitter page https://twitter.com/thameswater

No Water / Low pressure

Last updated.

If you have no water or low pressure tonight, it’s likely to only be temporary whilst we look for leaks.

 

We actively look for leaks to try and prevent bursts from happening and to reduce wastage. Whilst looking for leaks we also check that all of our equipment works as expected.

 

Sometimes we have to turn some valves on and off to monitor the flow of water, allowing us to find any leaks.

 

Tonight we’re working in: 

E3, E14, EN9, EN11, IG10, N1, N4, N10, N16, N17, NW2, NW3, NW5, NW6, NW11, SW6, SW10, SW16, TW12, W2, W8, and WC2.

No water.

If you have no water, please follow the steps below.

To get started, search for incidents in your area.

We may be aware of a low pressure issue in your area. Please enter your postcode below to view our live map.

 
  • Multiple activities — tap to zoom
  • Emergency Works
  • Reported leaks
  • Planned improvements
  • Planned maintenance
  • Potential traffic disruptions
  •  
Key


Not on the map?

If you can't see the leak on the map above, make the following checks.

If you’ve built an extension to your home, such as; a new kitchen, a bathroom, or shower room, you might experience low water pressure or no water at all.

This can occur because you’ve connected a new water pipe from your existing water supply, to feed into your new extension. It’s very likely that your original pipework isn’t wide enough to cope with the extra demand for water.

Usually, when there’s a greater demand for water, the existing water pipe coming into your property needs to be replaced with a larger one.

You can call this number to talk to the team who can advise you of the next steps:

0800 316 9800

If you have water coming out of your cold kitchen tap, but not into your extension, then the issue is probably with your internal plumbing.

The main water supply normally enters your home in the cold kitchen or utility room tap.

If water comes out of this tap but not elsewhere (such as your shower or bathroom tap), the problem is with your internal plumbing. You may find our list of approved plumbers useful.

Your inside stop valve needs to be fully open. It’s usually located under the kitchen sink, in the airing cupboard or under the floorboards by the front door. If the valve is closed, turn it anti-clockwise to ensure that it is fully open.

If you're unsure on how to find and use your inside stop valve, watch our helpful video and read our tips.

Your outside stop valve also needs to be fully open. Some properties share their water supply with their neighbours so check with your neighbours to see if they have recently used the outside stop valve.

If you're unable to use or locate the outside stop valve, find out by watching our useful video and reading our tips.

The cold weather can freeze your pipes, making them more likely to expand and burst.

Check visible pipes for damage. If you find a pipe which is frozen, take a look at our useful video for tips on how to treat them.

If possible, check if your immediate neighbours have the same problem.

If there is no issue with their supply, the problem is with your internal plumbing. You may find our list of approved plumbers useful.

If you live in a block of flats, check with the building maintenance, your local authority, or the managing agent of the building for any known internal issues.

If you've completed the above steps without success, it may be a problem we are not aware of. Please call our number to let us know:

0800 316 9800

Textphone service for deaf or hard of hearing:
This service is available for customers who are deaf or hard of hearing. Voice calls or mobile numbers aren’t accepted via this number:

0800 316 9898