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A burst pipe in Manor Close is causing low water pressure and no water in the OX11 area. Our specialist engineers are now working hard to fix this as quickly as possible.

We have re-routed water around our network, which means you should now start to see your water supply return to normal albeit lower pressure.

In the meantime, we’re handing out emergency bottled water at the following location;

Hagbourne Village Hall

53 Main Road

OX11 9LR

Click here for map

• What causes burst pipes  (https://www.thameswater.co.uk/help-and-advice/cold-weather/why-our-pipes-burst)
• How you can protect your home if your area is affected (https://www.thameswater.co.uk/help-and-advice/cold-weather/prepare-your-home)

If you need an extra helping hand find out how our Priority Services (https://www.thameswater.co.uk/help-and-advice/customer-commitment/priority-services) can help. We're always here to talk about your needs, whether they are medical, financial or something else.

We’ll be posting updates here, so check back when you can for the latest news.